Privacy Policy for Bagerns.com

Effective Date: 20/01/2025

Bagerns.com is committed to protecting the privacy of our users, customers, and business partners. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, use our services, or communicate with us through supported channels, including the Meta (WhatsApp) Business Platform API.

This Privacy Policy is designed to comply with applicable data protection laws and the Meta WhatsApp Business Platform Policies.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Full name
Phone number (including WhatsApp-enabled numbers)
Email address
Business or company name
Billing and payment-related information (where applicable)

1.2 Communication Data

Messages sent to or received from us via WhatsApp, email, contact forms, or other communication channels
Customer support interactions
Opt-in and consent records for WhatsApp communications

1.3 Technical and Usage Data

IP address
Browser type and device information
Operating system
Pages visited and usage behavior on Bagerns.com
Date and time of access

1.4 Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience. You may manage cookie preferences through your browser settings.

2. How We Use Your Information

We use personal information for the following purposes:

To provide, operate, and maintain our services
To communicate with you, including via WhatsApp, strictly in accordance with your consent and Meta WhatsApp policies
To respond to inquiries, support requests, and transactions
To send service-related notifications, updates, and important information
To improve our website, products, and services
To comply with legal, regulatory, and contractual obligations
To prevent fraud, abuse, or security incidents

3. WhatsApp Business Platform Compliance

Bagerns.com uses the Meta WhatsApp Business Platform API to communicate with users who have explicitly opted in to receive messages from us.

We strictly adhere to the following principles:

We only message users who have provided clear and explicit consent (opt-in)
We clearly identify ourselves in all WhatsApp communications
We only send messages relevant to the purpose for which consent was granted
We do not send spam, unsolicited, or misleading messages
We honor opt-out requests immediately

Users may opt out of WhatsApp communications at any time by replying with “STOP” or by contacting us through our official support channels.

4. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

User consent
Performance of a contract or service request
Compliance with legal obligations
Legitimate business interests that do not override user rights and freedoms

5. Sharing and Disclosure of Information

We do not sell or rent personal information.

We may share information only in the following circumstances:

With trusted service providers and technology partners who assist in operating our services (including Meta for WhatsApp messaging), under strict confidentiality obligations
When required by law, regulation, legal process, or governmental request
To protect the rights, property, or safety of Bagerns.com, our users, or others
In connection with a business transfer, merger, or acquisition, subject to applicable privacy protections

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

WhatsApp message data is retained in accordance with Meta platform requirements and our internal data retention policies.

7. Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information
Request correction or update of inaccurate information
Request deletion of your personal data
Withdraw consent at any time
Object to or restrict certain processing activities

Requests may be submitted by contacting us using the details provided below.

9. Third-Party Links

Bagerns.com may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Bagerns.com does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. International Data Transfers

Your information may be processed or stored outside your country of residence, including in jurisdictions with different data protection laws. We take reasonable steps to ensure adequate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Bagerns.com
Email: contact@bagerns.com
Website: https://www.bagerns.com

By using Bagerns.com and communicating with us via WhatsApp or other channels, you acknowledge that you have read and understood this Privacy Policy.